Shipping and Delivery Policy for Glam Modene
Welcome to Glam Modene! We are committed to delivering your order accurately, in good condition, and always on time. Below are the details of our shipping and delivery policies.
Shipping Process:
- Order Confirmation: Once your order is confirmed through our website, you will receive an email confirmation regarding your order details. Please check your spam folder if you do not see the email in your main inbox.
- Processing Time: Orders are usually processed within 1-2 business days. Processing time may extend during holidays, launches/re-stocks, limited edition releases, and promotions.
- Shipping Time: Once processed, orders are shipped according to the delivery method selected at checkout. Estimated delivery times are as follows:
- Standard Shipping: 5-7 business days
- Express Shipping: 2-3 business days
Shipping Charges:
- Free Shipping: We offer free standard shipping on orders above a certain value. Please check our website for current thresholds.
- Standard Shipping: For orders below the free shipping threshold, a standard fee will apply, which will be displayed at checkout.
- Express Shipping: An additional charge applies for express shipping, which will be detailed at checkout.
Delivery Partners: We partner with several leading courier services to ensure safe and swift delivery. Depending on your location, the courier service handling your package may vary.
Tracking Your Order:
- You will receive a tracking number once your order has been shipped. This number can be used on the courier’s website to track the real-time status of your delivery.
- Alternatively, you can track your order directly from your account on our website under ‘My Orders’.
International Shipping:
- We currently offer international shipping to various countries. Shipping rates and times vary by destination and will be calculated at checkout.
- Please note that international shipments may be subject to customs fees, import duties, taxes, and other charges which are not included in the total cost of your order. These charges are the buyer’s responsibility.
Delivery Issues:
- Non-Availability on Delivery: Our delivery partners will attempt to deliver the package three times before it is returned to our warehouse. Please provide your mobile number in the delivery address as it will help in making a faster delivery.
- Damaged/Missing Product: If the product arrives damaged or if the package arrives without the contents promised, please contact our customer care immediately to address the issue.
Special Instructions: If you have any special instructions regarding your delivery, please mention them at the time of placing your order. We will make every effort to follow these instructions to the extent possible.
Changes to Order: We cannot modify orders once they are placed. However, cancellations may be possible if your order has not been shipped yet. Please contact our customer service for assistance.
Customer Support: For any queries regarding your order or shipping and delivery, please contact our customer service at [Insert Customer Support Contact Information].
We look forward to serving you and hope you enjoy shopping at Glam Modene!